Client Service Associate

Client Service Associate

G&G Wealth – Scottsdale, AZ

G&G Wealth is an experienced, women-founded wealth management team that provides tailored guidance to individuals, families, and businesses. Our team is committed to serving as a trusted partner through every stage of a client’s financial life, combining personalized advice with responsive, relationship-driven service.

Position Overview

The Client Service Associate is an experienced financial services professional who delivers high-touch support to clients and serves as a trusted operational partner to the advisory team. This individual brings strong knowledge of industry practices, account administration, and applicable rules and procedures; anticipates client needs; and takes ownership of complex service requests from initiation through resolution. The role requires sound judgment, exceptional follow-through, and the ability to build lasting client relationships while maintaining accuracy, confidentiality, and compliance.

¨       Serve as a primary service contact for an assigned group of clients, developing trusted relationships and delivering a proactive, personalized experience.

¨       Manage complex client requests and account maintenance from initiation through completion, communicating status, resolving issues, and ensuring timely follow-up.

¨       Prepare, review, and process new-account, transfer, distribution, contribution, beneficiary, money-movement, and other service documentation with a high degree of accuracy.

¨       Apply working knowledge of financial services industry rules, firm policies, privacy standards, and supervisory procedures; escalate questions or exceptions to the appropriate compliance or operations resource.

¨       Coordinate with custodians, broker-dealer and RIA partners, product sponsors, and internal teams to research and resolve operational matters.

¨       Prepare for client meetings by organizing reports, statements, forms, and follow-up items; participate in meetings as appropriate and ensure commitments are completed.

¨       Maintain complete and accurate client records, contact notes, workflows, and required documentation in the client relationship management system.

¨       Anticipate client needs and identify opportunities to enhance service, deepen relationships, and connect clients with the appropriate team member or resource.

¨       Support client onboarding and ongoing service initiatives, including scheduling, communications, events, and other relationship-management activities.

¨       Help improve workflows, procedures, and service standards; share industry and operational knowledge with other team members and provide guidance on routine service matters.

¨       Safeguard confidential information and consistently demonstrate professionalism, sound judgment, and attention to detail.

What Success Looks Like
The successful candidate is a knowledgeable, dependable professional who earns client confidence, stays current on industry practices and firm procedures, takes ownership of details, and strengthens the team’s ability to deliver an exceptional client experience.

Securities offered through LPL Financial, member FINRA/SIPC.  Investment advice offered through Stratos Wealth Partners, Ltd., a registered investment advisor and a separate entity from LPL Financial.

Qualifications

·         Three or more years of client service, operations, or relationship-management experience in wealth management, financial planning, an RIA, or a broker-dealer environment.

·         Strong knowledge of account types, registrations, custodial processes, money movement, and common financial services documentation.

·         Demonstrated understanding of industry rules, regulatory expectations, privacy requirements, and the importance of following written supervisory and firm procedures.

·         Proven ability to manage client relationships with professionalism, empathy, discretion, and a solutions-oriented approach.

·         Excellent written and verbal communication skills, with the ability to explain processes clearly and confidently.

·         Exceptional organization, accuracy, prioritization, and follow-through in a deadline-driven environment.

·         Experience with client relationship management, custodial, portfolio reporting, and document-management systems; ability to learn new technology quickly.

·         Bachelor’s degree or equivalent relevant experience preferred. FINRA registrations or industry credentials are a plus, as applicable to the role.

Experience with LPL ClientWorks, RedTail CRM, MoneyGuide Pro, JumpAI, MyRepChat, would be beneficial.