IT Help Desk Technician

Stratos Wealth Partners is seeking a service-minded team member to join our IT department as a Help Desk Technician. This position will be responsible for providing front-line client service through our help desk via phone, email, and electronic ticketing systems.

Job Responsibilities:

• Effective interpersonal skills and relationship-building skills, strong customer service attitude.

• Receive and respond to incoming phone calls, tickets, and e-mail requests for support.

• Workstation troubleshooting, fixing, maintenance, and deployment.

• Provide day-to-day technical support for company laptops and desktop systems.

• Printer troubleshooting and deployment.

• Perform general break/fix tasks and resolves less complex problems immediately, while more complex issues are passed onto a higher level of support.

• Hardware/Software installs and upgrades.

• Service user support requests using our IT Helpdesk ticketing system Salesforce.

• LAN Support, basic networking support.

• Basic Office 365/Outlook support and Active Directory support.

• Document troubleshooting guides and maintain team knowledge base.

• Participate in on-call rotation for support issues raised outside of business hours and on the weekends.

• Manage VOIP phones and mobile devices.

COMPTIA A+ Certification

4-year degree or a 2-year technical college.

1-2+ years of prior experience in desktop support or similar role. (financial industry is a plus)

Basic knowledge of Active Directory and group policies, Office 365, and Cisco Networking. (Salesforce and Intune are a plus)

Must be self-motivated with a knack for new technologies, possess analytical and troubleshooting skills, and thrive in high-pressure dynamic environments.

Effective interpersonal skills and relationship-building skills, strong customer service attitude.

Experience with managed service provider

Experience with trouble ticket systems (Salesforce is a plus)

Must be professional in appearance and manner, possess excellent written and verbal communications skills, and be committed to providing excellent client services

Good understanding of networking concepts

Ability to work independently with minimal supervision

Must be self-motivated with a knack for new technologies, possess analytical and troubleshooting skills, and thrive in high-pressure dynamic environments.

Securities offered through LPL Financial, member FINRA/SIPC. Investment advice offered through Stratos Wealth Partners, Ltd., a registered investment advisor and a separate entity from LPL Financial.