IT Help Desk Technician

Stratos Wealth Partners is seeking a service-minded team member to join our IT department as a Help Desk Technician. This position will be responsible for providing front-line client service through our help desk via phone, email, and electronic ticketing systems.

Job Responsibilities:

• Effective interpersonal skills and relationship-building skills, strong customer service attitude.

• Receive and respond to incoming phone calls, tickets, and e-mail requests for support.

• Workstation troubleshooting, fixing, maintenance, and deployment.

• Provide day-to-day technical support for company laptops and desktop systems.

• Printer troubleshooting and deployment.

• Perform general break/fix tasks and resolves less complex problems immediately, while more complex issues are passed onto a higher level of support.

• Hardware/Software installs and upgrades.

• Service user support requests using our IT Helpdesk ticketing system Salesforce.

• LAN Support, basic networking support.

• Basic Office 365/Outlook support and Active Directory support.

• Document troubleshooting guides and maintain team knowledge base.

• Participate in on-call rotation for support issues raised outside of business hours and on the weekends.

• Manage VOIP phones and mobile devices.

• COMPTIA A+ Certification

• 4-year degree or a 2-year technical college.

• 1-2+ years of prior experience in desktop support or similar role. (financial industry is a plus)

• Basic knowledge of Active Directory and group policies, Office 365, and Cisco Networking. (Salesforce and Intune are a plus)

• Must be self-motivated with a knack for new technologies, possess analytical and troubleshooting skills, and thrive in high-pressure dynamic environments.

• Effective interpersonal skills and relationship-building skills, strong customer service attitude.

• Experience with managed service provider

• Experience with trouble ticket systems (Salesforce is a plus)

• Must be professional in appearance and manner, possess excellent written and verbal communications skills, and be committed to providing excellent client services

• Good understanding of networking concepts

• Ability to work independently with minimal supervision

• Must be self-motivated with a knack for new technologies, possess analytical and troubleshooting skills, and thrive in high-pressure dynamic environments.

  
  Securities offered through LPL Financial, member FINRA/SIPC. Investment advice offered through Stratos Wealth Partners, Ltd., a registered investment advisor and a separate entity from LPL Financial.