Junior Systems Administrator

The Junior Systems Administrator will assist in managing and maintaining the company’s IT infrastructure, with a strong focus on Microsoft 365 administration, system support, and delivering high-quality customer service to internal and external stakeholders. This role works closely with the Systems Administrators to ensure up-time and enhance internal processes. They will also serve as a point of escalation for the Help Desk, providing level 2 and 3 support.

Key Responsibilities

• Microsoft 365 Administration:

  • Assist in managing M365 services, including Exchange Online, SharePoint, Teams, OneDrive, and Azure Active Directory.

  • Support user account provisioning, configuration, and troubleshooting within M365.

• MDM/Microsoft Intune:

  • Manage endpoints using Microsoft Intune through configuration policies, remediation scripts, win32 app deployments, and other tools available.

  • Understanding of autopilot, Entra joined, and registered as well as device offboarding.

  • Manage Apple Business Manager accounts and devices.

• Networking:

  • Strong foundational knowledge of networking protocols such as IP, DNS, DHCP, VPN.

  • Ability to apply knowledge to troubleshoot and set up multiple different vendor firewalls, switches, and access points under the guidance of Systems Administrators.

• Email:

  • An understanding of mail transport rules and the ability to apply this knowledge to real-world troubleshooting.

  • Knowledge of anti-spam systems

• Customer Service:

  • Deliver exceptional support to employees and clients, addressing IT-related inquiries promptly and professionally.

  • Communicate technical solutions in a clear, user-friendly manner to non-technical stakeholders.

  • Document support tickets and resolutions in the company’s IT ticketing system.

• Collaboration and Documentation:

  • Work closely with senior systems administrators and other IT team members to implement new technologies and improve processes.

  • Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.

  • Contribute to the development of user guides and training materials for M365 tools.

• Security and Compliance:

  • Assist in ensuring compliance with financial industry regulations, such as FINRA, SEC, or GDPR, as applicable.

  • Participate in security audits and implement best practices for data protection and system integrity.

Qualifications

• Education and Experience:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

  • 3-5 years of experience in IT support or systems administration, preferably in a financial services or customer-focused environment.

  • Experience with Microsoft 365 administration is highly desirable.

• Technical Skills:

  • Proficiency in Microsoft 365 suite (Exchange Online, Teams, SharePoint, OneDrive, Azure AD).

  • Familiarity with Windows Server, Active Directory, and basic networking concepts (DNS, DHCP, VPN).

  • Basic understanding of cybersecurity principles and tools (e.g., antivirus, firewalls).

  • Experience with IT ticketing systems and remote desktop support tools.

  • MSP experience a plus

  • Experience with SASE products a plus

• Soft Skills:

  • Exceptional customer service skills with a focus on empathy and clear communication.

  • Strong problem-solving abilities and attention to detail.

  • Ability to work independently and collaboratively in a team-oriented environment.

  • Excellent time management and prioritization skills to handle multiple tasks in a fast-paced setting.

• Certifications (Preferred but Not Required):

  • Microsoft 365 Certified: Fundamentals or Administrator Associate.

  • CompTIA A+, Network+, or Security+.

Working Conditions

• This role may require occasional after-hours support for system maintenance or urgent issues.

• Hybrid work schedule with two remote days per week after first 30 days.

• Must be able to handle sensitive financial data with confidentiality and integrity.