Senior Client Service Associate

Why Join Stratos Wealth Advisors?

We support a diverse and varied clientele, from business owners and executives to retirees and individual investors. We embrace this diversity because it allows us to continually enhance our skills and depth of knowledge to meet the vast array of needs our clients present.

Stratos Wealth Advisors' clients come to us seeking advisors who will place their interests first in every decision made and action taken. They remain with us because we demonstrate that commitment every day.

Position Overview

We are seeking an experienced and highly organized Sr. Client Services Associate to oversee the daily operations of our financial advisory firm. The ideal candidate will be a proactive leader who can manage the practice's business processes, support the financial advisor in delivering exceptional client service, and ensure smooth office operations. The Client Services Associate will play a key role in maintaining the efficiency of the firm, ensuring compliance, and supporting the growth of the business.

Key Responsibilities

• Operational Management: Oversee the day-to-day operations of the financial advisory practice, ensuring that the office runs smoothly and efficiently. Manage scheduling, office workflows, and administrative processes.

• Team Leadership & Development: Lead and mentor the support staff. Provide guidance, training, and support to ensure that team members are productive and aligned with the firm's goals and culture.

• Client Relationship Management: Collaborate closely with financial advisors to ensure exceptional client service. Manage client onboarding, communications, and ensure that client needs are being met in a timely manner.

• Compliance & Risk Management: Ensure the practice is in compliance with industry regulations, company policies, and legal requirements. Work closely with compliance teams to monitor and update procedures.

• Financial & Budget Oversight: Assist in managing the practice’s budget, monitor expenses, and ensure that financial goals are met. Provide reports to senior management as needed.

• Practice Growth & Strategy: Work with leadership to implement strategies that drive business growth, including marketing, client retention, and new business development.

• Technology & Systems: Oversee the implementation and maintenance of practice management software, CRM systems, and other technology tools to streamline operations. Ensure that data is effectively managed and accessible.

• Vendor & External Relations: Manage relationships with third-party vendors, service providers, and other external partners to ensure the practice's needs are met effectively and cost-efficiently.

Qualifications

• Experience: Minimum of 5 years of experience in practice management or operations management, ideally in a financial advisory, accounting, or professional services firm.

• Education: Bachelor's degree in business administration, finance, management, or a related field; additional certifications in financial services or management a plus (e.g., CFP, MBA, or equivalent).

• Skills:

  • Strong leadership and team management abilities.

  • Excellent organizational and multitasking skills.

  • High attention to detail with a focus on quality and accuracy.

  • Effective communication skills, both written and verbal.

  • Knowledge of financial advisory practices, compliance requirements, and industry standards.

  • Proficiency in office software (Microsoft Office Suite, CRM systems, practice management software, etc.).

  • Familiarity with MoneyGuide Pro, RedTail and Orion a plus.

  • Problem-solving and decision-making abilities with a proactive approach to resolving issues.

Personal Attributes

• Ability to manage competing priorities in a fast-paced environment.

• Strong interpersonal skills and a client-centric approach.

• High degree of professionalism and discretion when handling sensitive client and business information.

• A positive and collaborative team player with a growth mindset.